- What is Zelle®?
- How do I enroll in Zelle® at Varo?
- How do I use Zelle®?
- Who can I send money to with Zelle®?
- How do I add a new recipient so I can send them money (or so they can send me money)?
- How do I know money was sent to me?
Applying for a Bank Account
- Can I open more than one Varo Bank account?
- When I sign up for the app, am I applying for a Varo Bank Account?
- Do you check my credit history when I apply for a Varo Bank Account?
- Why do you charge an out-of-network ATM withdrawal fee?
- Can I get cash at ATMs?
- Will I get charged by Varo Bank to check my balance at an out-of-network ATM?
- I just tried to take out cash at an out of network ATM but it was declined, even though I had enough in my account. Why?
- What happens if I was accidentally charged an ATM Fee at an Allpoint® ATM?
- How can I withdraw cash with no fees?
Making Changes to My Varo Account
- How do I update or change the phone number on my account?
- How do I update or change my address?
- How do I update or change the email address on my account?
- How do I close or cancel my Varo Bank Account?
Varo Believe Card
- I don’t see the option to apply for Varo Believe in my Varo Bank app?
- What's the Varo Believe Program?
- How does the Varo Believe Program work?
- When am I eligible to apply for the Varo Believe Program?
- How is my credit (spending) limit determined?
- How does the Varo Believe Secured Account work?
Getting Started With Varo
- How do I switch my bank account(s) to Varo Bank?
- How do I reach customer service?
- Can I skip applying for a Varo Bank Account when I sign up?
- Do I need to apply for a Varo Bank Account to use the Varo Bank app?
- Does Varo Bank offer joint Bank Accounts?
App and Website Questions
- Can I use my Varo Bank app when I travel internationally?
- How do I manage push notifications?
- What types of devices are supported?
Logging Into My Account
- How to log in to your account
- I forgot my password. What do I do?
- I forgot what email I used for my username. What do I do?
Varo Bank Visa® Debit Card
- Setting up your Varo Bank Visa® Debit Card
- How do I initiate a card dispute?
- How does Varo’s digital debit card work?
- Can I use my Varo Bank Debit Card to make contactless payments?
- How do I activate my Varo Bank Visa® Debit Card?
- Does my Varo Bank Account come with a debit card?
- When will I get Early Direct Deposit of my paycheck/payroll or government payment?
- How do I set up direct deposit?
- How do I check my account balance?
- How can I deposit money into my Varo Bank Account?
- Can I receive a PPP/SBA loan into My Varo Bank Account?
- Can I deposit cash into my bank or savings account?
- I'm not a customer. How do I reach Varo Support?
- Do you offer support in languages other than English, like Spanish?
- What do I do if someone opens an account in my name?
- How to Update Your Varo Bank App
- Third Party Asset Verification
- Social Media Accounts and Fraud/Scam Prevention
- Phone Verification
- Where can I find all of your policies?
- How do I qualify for Varo Advance?
- Can I get higher limits for Varo Advance?
- What is Varo Advance?
- How much can I borrow with Varo Advance?
- How much does it cost to get an Advance?
- What if I can’t meet the auto-repayment date?
- How can I track my Elevated Savings Rate eligibility?
- Can I transfer from my Varo Savings Account to an external bank account?
- Did Varo Bank lift the limit on transfers out of Savings Accounts?
- How do I Earn the Higher Interest Rate or Annual Percentage Yield (APY) on my Varo Savings Account?
- How do I apply for a Savings Account?
- Can I enroll in automatic savings with Varo Bank?
- Where can I find my bank account statements?
- Where can I find my old Varo Money bank account statements?
- What is a Stop Payment and how would I request one?
- What if I make too many transfers per statement cycle?
- How do I transfer money to and from my Savings Account?
- What is account linking?
- How do I link an external bank account?
- Why does Varo Bank need my login details for other banks?
- How do I fix problems with account linking?
- I don't see my bank on your instant verification list. How do I get it added?
- How do I unlink a bank?
Transfers & Payments
- Does Varo work with Digital Wallets like Venmo, PayPal, CashApp?
- Does Varo work with Google Pay, Samsung Pay, or Apple Pay?
- How long does it take to transfer money from an external account to my Varo Bank Account?
- How do I transfer money to an external bank account?
- Can I make instant transfers to my Varo Bank Visa® Debit Card?
- Can I refer myself for a second account if I have an existing Varo Bank Account?
- Is every Varo customer part of the program?
- How many friends can I refer? How much can I earn in Referral Bonuses?
- When will my referring friend and I get our bonuses?
- What if I got a referral from my friend but I already have a Varo account?
- I got referred to Varo by a friend. How do I make sure we both get our bonuses?
- What is my current Cashback balance?
- How do In-App deals with Varo Bank’s Cashback rewards program work?
- How do Online & In-Store deals work with Varo Bank’s Cashback rewards program?
- Which brands can I shop at to receive Cashback rewards?
- What is the difference between In-App and Online & In-Store rewards?
- How do I see my Cashback balance?
Stimulus Payment - March 2021
- Do I qualify for an Economic Impact Payment?
- How much will I receive?
- How will I receive my payment?
- When can I expect my payment?
- I moved from Varo to Varo Bank, and the IRS has my old Varo account and routing numbers on file. What do I do?
- The IRS has my old Varo account and routing numbers on file, or I used my Varo account to receive my last stimulus, but I no longer have the account. What do I do?
2022 Tax Season
- When will I receive my tax refund?
- How will I receive my tax refund?
- How do I know when my tax refund has arrived?
- How do I get my tax refund direct deposited to my Varo Bank Account?
- The IRS says my tax refund was due a few days ago. Where is it?
- Will I get my tax refund early with direct deposit?
Advance Child Tax Credit Payments
- What are the Advance Child Tax Credit Payments?
- Do I qualify for Advance Child Tax Credit Payments?
- How will I receive my Advance Child Tax Credit Payments?
- How do I update my bank account information with the IRS for Advance Child Tax Credit Payments?
- The IRS has my old Varo account and routing numbers on file, but I no longer have the account to receive my Advance Child Tax Credit Payments. What do I do?
- I recently filed my 2020 tax return. Do I need to do anything else to receive my Advance Child Tax Credit Payments?